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Business and IT qualifications
Business and Administration
- Customised programmes leading to NVQ Business and Administration at Levels 1, 2, 3 or 4.
- Modules include Working within your Business Environment, Manage Customer Relations, Organise and Support Meetings, Research/Analyse and Report Information, and Manage Reports.
Customer Services
- Bespoke programmes leading to the NVQ Customer Service at Levels 2 or 3.
- Modules include Understanding Customer Service to Improve Service Delivery, Promote Additional Services or Products to Customers, Go the Extra Mile in Customer Service, Using Customer Service as a Competitive Tool, and Recognise Diversity when Delivering Customer Service.
ITQ
- ITQ is the new NVQ for employees who use IT as part of their every day job.
- It is a tailored programme that will allow you to choose which new IT skills to learn.
- Assessment occurs naturally in the workplace.
- Modules include word-processing, spreadsheets, e-mail, internet, databases and presentation software.
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